Noticeboard

Please note, the practice will be closed from 12.00 noon on Tuesday 24th May for protected learning. We will re-open at 8.00 a.m the following morning.

If you require urgent care whilst we are closed, please call 111. The practice automated telephone service and SystmOnline are available 24hrs a day to check or cancel appointments. Any prescriptions normally ready to collect on 24th May will be ready for collection the following day.

As a practice, we are trying our hardest to ease the pressures and difficulties patients have booking appointments.  With this in mind, we have re-introduced the ability to book telephone consultations and appointments for cervical screening online.  At present the number of available appointments is limited, however we will be reviewing this regularly.

Please only book appropriate appointments and remember to cancel them if they are no longer needed.  Hopefully we can work together to make getting an appointment easier for you.

We are now able to accept repeat prescription requests via email to:
PLEASE NOTE:
This email address is for prescription requests ONLY. Any other requests sent to this address will NOT be actioned by the practice. Please contact the surgery in the usual way for any other requirements.

NHS APP

Did you know use of the NHS app allows you to take greater control of your health and care?  You can use the app to see your test results and investigations when they are available.  The app also allows you to perform many features; booking appointments, ordering repeat prescriptions, securely view your patient record and get health information and advice. It is already helping thousands of patients to help save time and view results more easily as they come back to us. There is also a feature which allows you to get up-to-date advice on any health issue and Covid19. Please use this link to download the app to your smartphone or tablet. https://www.nhs.uk/nhs-services/online-services/nhs-app/ 



EMOTIONAL AND PSYCHOLOGICAL SUPPORT 

For those in need of emotional and psychological support at this difficult and challenging time, Trent PTS is continuing to provide a service for all patients registered with a Greater Nottingham GP. This is NHS funded.  If you would like psychological support anybody aged 18 years or over can self-refer. Please go to our website to complete a referral and we will be in contact to arrange your first appointment.

As we continue to accept new referrals we are now offering our services by phone, webcam, using online text-based therapies or through online support packages so as to maintain social distancing.

You can also call the telephone number below, to talk to a member of our team about the services we offer.


GP+ NOTTINGHAM CITY – EXTENDED HOURS ACCESS FOR PATIENTS

Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours are:

14.00 – 18.00 Monday – Friday

10.00 – 14.00 Saturday & Sunday

This is not a walk-in service; appointments are required and booked through the reception team at the surgery.  For more information visit: www.ncgpa.org.uk/gpplus



Information sharing agreement (MIG) - The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading below for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.


Family & Friends test - The feedback we're getting from the Family & Friends test is mostly very positive - thank you. We've also had some helpful suggestions for improvement, that we're looking into. You can complete the Family & Friends test online (the patient survey button at the bottom of the home page) or in the practice (feedback box). We also send text messages after your appointments here giving you the option to share your feedback.

Complaints Policy

Churchfields Medical Practice, its GP’s and staff, always tries to provide the best possible service, however there may be times when a patient or a patient’s representative feels this has not happened. The following information explains Churchfields Medical Practice’s complaints procedure. This procedure is not able to deal with questions of legal liability or compensation. If this procedure is used it will not affect the patient’s or the patient’s representative’s right to complain to NHS England or any other appropriate body.

  

First level resolution

 The NHS Complaints procedure includes complaints made by a person about any matter connected with the provision of NHS Services by this practice. Local resolution at practice level aims to resolve complaints quickly as close to the source of the complaint as possible.

 

  • Any patient or person affected or likely to be affected by the actions or decisions of the practice can make a complaint. A complaint can also be made by someone acting on behalf of the patient or person but only with his or her written consent. (In circumstances where the patient is unable to complain due to a medical condition, a doctor will determine the extent to which it is appropriate for written consent to be absent.)
  • The Reception Team Leader is our first point of contact for patient complaints who will try and resolve any issue raised.
  • If your complaint is not resolved your complaint can be made directly to the Practice Manager or to NHS England.
  • Complaints should normally be made within 6 months of the incident that caused the problem 

    or

    Within 6 months of discovering that you have a problem, ideally within 12 months.

Contact details for the Practice Business Manager:

Mrs Paula Gullett

Practice Business Manager

Churchfields Medical Practice

1 Bailey Street

Old Basford

Nottingham

NG6 0HD

 

Contact details for NHS England:

NHS England

Customer Contact Centre

PO BOX 16738

REDDITCH

B97 9PT

Phone: 0300 311 22 33

Email: england.contactus@nhs.net

 

  • The practice business manager will acknowledge receipt of the complaint within 2 working days.
  • The practice business manager will investigate the complaint, which will include discussion with all persons involved. A written report on the investigation will be sent to the complainant or the complainant’s representative usually within 2 weeks. The complainant will be kept informed should the complaint take longer than this. The complainant will be given the opportunity to discuss the report findings with the practice business manager.
  • Issues raised by patients will be routinely discussed at Practice Meetings.
  • Complaint records will be kept in a separate file and not in the patient’s notes.
  • An analysis of complaints, (anonymised), is submitted to the Nottingham City Clinical Commissioning Group.
  • An Annual Review of patient complaints will be done to identify learning points and introduce any changes, if appropriate. Discussion will take place at all appropriate staff levels in the practice.

This procedure does not apply to staff working at the health centre who are employed by CityCare (Midwives, Health Visitors, District Nurses).

 

Resolution at other levels

Ombudsman. If the patient or the patient’s representative is unhappy with the response from NHS England or the practice, a request can be made to the Parliamentary and Health Service Ombudsman for an “Independent Review” of the case. The ombudsman can be contacted at: -

Parliamentary & Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Website: http://www.ombudsman.org.uk/make-a-complaint/how-to-complain



 
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