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Noticeboard

Changes to appointments

In the upcoming weeks we will be introducing some changes to the way routine appointments are being booked. When calling the practice to book a routine appointment, the receptionists will ask you the reason for the appointment in the same way they already ask you when booking an urgent or nurse appointment. This is so we can signpost you to the most appropriate clinician which will make it easier for you to access the help that you need. This information is being asked at the request of the doctors and clinicians working at the practice.

 

It would also be a great help when booking a telephone consultation or an utilising the online booking system that again you provide a reason for booking your appointment.

 

Please be assured that ALL staff working at Churchfields Medical Practice have signed a confidentiality agreement and any information given will be treated in the strictest confidence.

Travel assessments

The practice will be unable to do any travel risk assessment or vaccinations until further notice.

Upcoming closures for Churchfields

Medical Practice

- Tuesday 20 November (PLT) from 12.00pm - The practice will be open as usual on Wednesday 21 November

There will be no baby immunisations clinic on that day.

Please note that prescriptions that should normally be ready on Tuesdays after 4pm on PLT days, will not be ready until Wednesday.

For urgent treatment, please call 111.

FLU VACCINATION CLINICS (please ring to book your appointment)

The vaccination is free and recommended yearly for those most at risk from flu.

This includes:

- pregnant women

- anyone living with a long term medical condition (diabetes, heart disease, COPD, asthma etc).

- everyone aged 65 and over

- obesity (BMI >40)

Children Immunisation Clinic

From Tuesday 7th August, we'll be running Children Immunisations Clinic.
This will be a drop in clinic every Tuesday 1pm-3pm and will run at the side of the Child Health clinic. Places will be limited but please ask at reception.

GP+ Nottingham City – extended hours access for patients

 

Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.

 

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

 

Opening hours are:

 

16:00-20:00 Monday – Friday

9:00-13:00 Saturday & Sunday

 

This is not a walk-in service, appointments are required and booked through the reception team at the surgery.  For more information visit: www.ncgpa.org.uk/gpplus

 

 
NHS HEALTH CHECKS
The Practice offers free NHS health checks for patients age 40-74. Letters will be sent out shortly to those eligible to make an appointment with nursing team.

NHS BREAST SCREENING
Eligible patients registered at Churchfields Medical Practice are being invited for routine breast screening throughout 2017 by Nottingham City Hospital Breast Screening Unit. Over the next few months, women aged 47-73 will be receiving an invitation to be screened. More information regarding the screening can be found at www.cancerscreening.nhs.uk

 

National Diabetes Audit - this practice is taking part in an important national project about diabetes care and treatment in the NHS. Theis project is called the National Diabetes Audit (NDA). We will send anonymous information about the care and treatment received by our patients with diabetes. This information is strictly controlled. If you do not want your information used, please inform a receptionist. This will not affect your care. You can get more information from www.hscic.gov.uk/nda
 
Information sharing agreement (MIG) - The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading below for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

Family & Friends test - The feedback we're getting from the Family & Friends test is mostly very positive - thank you. We've also had some helpful suggestions for improvement, that we're looking into. You can complete the Family & Friends test online (the patient survey button at the bottom of the home page) or in the practice (feedback box). We also send text messages after your appointments here giving you the option to share your feedback.

This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.We also offer the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances. We are also now able to to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies and adverse reactions. We will need to see photo ID to set these up - please speak to a receptionist for more information

Complaints Policy

Churchfields Medical Practice, its GP’s and staff, always tries to provide the best possible service, however there may be times when a patient or a patient’s representative feels this has not happened. The following information explains Churchfields Medical Practice’s complaints procedure. This procedure is not able to deal with questions of legal liability or compensation. If this procedure is used it will not affect the patient’s or the patient’s representative’s right to complain to NHS England or any other appropriate body.

 

Advocacy support for people making complaints can be provided by POhWER.

 

Telephone: 0300 020 0093

Email: yourvoiceyourchoice@pohwer.net

 

First level resolution

 

The NHS Complaints procedure includes complaints made by a person about any matter connected with the provision of NHS Services by this practice. Local resolution at practice level aims to resolve complaints quickly as close to the source of the complaint as possible.

 

  • Any patient or person affected or likely to be affected by the actions or decisions of the practice can make a complaint. A complaint can also be made by someone acting on behalf of the patient or person but only with his or her written consent. (In circumstances where the patient is unable to complain due to a medical condition, a doctor will determine the extent to which it is appropriate for written consent to be absent.)
  • A complaint can be made directly to the Practice Manager or to NHS England.

Contact details for the Practice Manager:

Mrs Paula Gullett

Practice Manager

Churchfields Medical Practice

1 Bailey Street

Old Basford

Nottingham

NG6 0HD

Email: ncccg.c84034@nhs.net

If you are unable to put your complaint in writing, please contact Mrs Gullett on

0115 978 1231.

 

Contact details for NHS England:

NHS England

Customer Contact Centre

PO BOX 16738

REDDITCH

B97 9PT

Phone: 0300 311 22 33

Email: england.contactus@nhs.net

 

  • The practice manager will acknowledge receipt of the complaint within 2 working days.
  • The practice manager will investigate the complaint, which will include discussion with all persons involved. A written report on the investigation will be sent to the complainant or the complainant’s representative within 2 weeks. In addition the complainant will be given the opportunity to discuss the report findings at a meeting.
  • Issues raised by patients will be routinely discussed at Practice Meetings.
  • Complaint records will be kept in a separate file and not in the patient’s notes.
  • An analysis of complaints, (anonymised), is submitted quarterly to the Nottingham City Clinical Commissioning Group.
  • An Annual Review of patient complaints will be done to identify learning points and introduce any changes, if appropriate. Discussion will take place at all appropriate staff levels in the practice.

This procedure does not apply to staff working at the health centre who are employed by City Care (Midwives, Health Visitors, District Nurses).

 

Resolution at other levels

Ombudsman. If the patient or the patient’s representative is unhappy with the response from NHS England or the practice, a request can be made to the Parliamentary and Health Service Ombudsman for an “Independent Review” of the case. The ombudsman can be contacted at: -

Parliamentary & Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Website: http://www.ombudsman.org.uk/make-a-complaint/how-to-complain



 
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