Churchfields Medical practice and the Primary Health Care Team aim to provide a wide range of up to date medical services. To provide this service we need the cooperation of our patients at all times.
We expect all our patients to abide by the following terms & conditions: -
- Be polite towards all doctors, nurse and members of staff
- Avoid using emergency appointments, requests for visits and out of hours services except when absolutely necessary
- Respect the needs of other patients who may delay the doctor or nurse
- Recognise the limits of our expertise (e.g. we are not dentists or opticians)
- Treat our premises with respect
- Keep us informed of changes in name, address or telephone number.
WE WILL NOT TOLERATE VERBAL ABUSE OR VIOLENCE OF ANY KIND. Any patient who is abusive or violent will be removed from the practice list of registered patients. All incidents of violence will be reported to the police.
Churchfields Medical Practice is committed to providing a safe and comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of the highest importance.
If you feel that you would like a chaperone present at your consultation, please inform your doctor / nurse, who will be happy to arrange this for you. Occasionally, there may not be a suitable chaperone available, and you may be asked to re-book your appointment.
If possible, please request a chaperone when booking your appointment.
There is a Chaperone Policy with more information available in reception or to down load here - chaperone brochure.pdf
We offer a completely confidential service to all our patients. We will not discuss any information about you with anyone else, unless you ask us to do so, except in very exceptional circumstances – if yours or another person’s safety is at risk. In these exceptional circumstances you will be kept fully informed.
Our reception waiting room area was refurbished in 2006. The practice opted for an open plan design to create a friendlier atmosphere. If you wish to speak quietly and confidentially to a member of the reception staff please ask and you will be seen in more private surroundings.
DATA PROTECTION NOTICE
This Practice complies with the General Data Protection Regulation 2016 and the Data Protection Act 2018. We use your information to provide you with Health Care services and share your information with other organisations involved in your care. The Practice does this under Article 6(1) and Article 9 (2)(h) of the GDPR.
For further information ask to see a copy of our Privacy Notice, copy of the leaflet "How we use your information" or GDPR Data Protection and Confidentiality Policy 1018
You are entitled to see what information we hold about you on request.
COMMENTS OR SUGGESTIONS
If you have any comments or suggestions for improving the service, you can submit them online, speak to the Practice Manager or write to us. From 1 December 2014, we will have the Friends & Family Test available, both online and in the practice, for you to share your views.
There is a practice Complaints Procedure in place. If you would like a copy please ask at reception or download one from the link below:
We've found that the process for investigating complaints is smoother if the complaint is written. However, if you are unable to put your complaint in writing please contact the practice manager.
There are external services available to assist you with advice and information. You may find the following contact details useful.
From time to time the practice will employ locum doctors to cover for practice doctors who are on holiday, involved in meetings or training activities. All locums are registered with the Nottingham City CCG.